All One Source Direct subscription channel plans include a 7-day free trial.
After 7 days, no refunds will be issued. 7-day free trials are not included in any channel plans created during or after the initial plan creation.
Similarly, a free trial cannot be paused or reinstated if any subscription plan is canceled or downgraded before the initial trial period has ended.
Furthermore, One Source Direct does not offer prorated refunds for canceled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes both month-to-month and annual plans.
Similarly, it is your responsibility to evaluate One Source Direct, including its features, limitations, and system requirements before selecting any Paid Plan.
One Source Direct will not issue refunds to customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. System incompatibility based on system requirements should be tested during the 7-day free trial.
Fees, Refunds, and Charges
Subscription Fees.
Client (subscriber) shall pay for all subscription fees, and hereby authorizes One Source Direct (and its payment processors) to debit Client’s bank account or charge Client’s credit card, as stated on Client’s channel subscription and billing page.
The client (subscriber) agrees that all subscriptions are recurring and will renew automatically.
The client shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency except those taxes based on One Source Direct’s net income.
Cancellation Policy.
The Client acknowledges that all subscription fees are charged automatically on a recurring basis until the Client cancels their channel subscription (both month-to-month and annual plans.
The client may cancel their subscription by logging into their One Source Direct Account and going to the applicable channel or billing page, clicking settings and choosing the “Change” or “Cancel” options under subscription and billing.
A confirmation email receipt is sent to the Client with the expiration date of the subscription. Please keep in mind that you are solely responsible for properly canceling your account. You must email scott@onrsourcedirect.net before or on the payment due date. However, you can also contact support via your account page if you are having difficulty or need help.
Refunds.
All One Source Direct subscriptions include a 7-day free trial. After 7 days, the chosen Pricing Plan Service is billed in advance on a monthly or annual basis and is non-refundable; no refunds will be issued.
One Source does not offer prorated refunds for canceled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
All subscriptions, both month-to-month and annual plans, are recurring and will automatically renew after the end of each paid subscription period.
One Source Directs Refund Policy for Annual Plans.
One Source Direct is committed to the success of our customers, but through experience, we have found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software they can use, the way their local network is configured, the speed of their internet connection, etc.
These issues will certainly impact a customer’s ability to use One Source Direct as it is intended.
One Source Direct also offers a Month-to-Month Subscription Plan, which allows customers to upgrade, downgrade, and cancel at any time without penalty.
Finally, One Source Direct offers an Annual Subscription Plan. One Source Direct will not issue refunds to Annual Plan customers on the basis of customers not understanding the system, features, requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.
If you choose the Annual Plan, you are entering into a one-year subscription contract that expires 12 months after you sign up. You are responsible for paying for the entire subscription. If you decide to cancel before the term of your subscription is up, then you will still be billed for the remaining months on your subscription, and will still have access to its benefits until it expires.
Third-Party Charges.
Client shall directly pay the fees and charges for all third party vendors whose services Client uses in connection with the Services (e.g., internet access providers, telephone carriers, etc.). In addition to any fees charged by One Source Direct, One Source Direct reserves the right to charge the Client for any regulatory or governmental fees, contributions, or other charges that are legally required or assessed.
